Frequently Asked Questions

Q: What are wax melts?
A: Wax melts are scented pieces of wax that release fragrance when warmed in a wax warmer. Unlike candles, they don’t require a wick or flame.
Q: How is The Melted Muse different?
A: Each melt is crafted with evocative fragrances and artistic design, blending cozy, mystical, and modern themes to create a sensory story in your space.

Q: How can I place an order?
A: Place your order easily through our website! If you’re in the St. Louis, MO area, you can skip the shipping and stop by in person—we’d love to see you!
Q: What payment methods do you accept?
A: We accept most major credit cards through our site, we accept Venmo and Cash for in person pickup.
Q: Do you offer gift sets or bundles?
A: Yes! Seasonal bundles and curated collections are available for gifting or personal indulgence.

Q: How long does shipping take?
A: Orders are typically processed within 2–3 business days. Delivery times vary depending on your location.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. only.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via email.

Q: What is your return policy?
A: Since each of our products are handmade, we’re only able to accept returns for items that arrive damaged or defective. To help us improve quality control, we kindly ask that the damaged product be returned for review. Please reach out to us within 48 hours of delivery so we can assist you promptly.
Q: Can I exchange a fragrance I don’t like?
A: We don’t offer exchanges for fragrance preference, but we recommend trying our sample packs before committing to full-size melts.

Q: How long does the fragrance last?
A: Each wax melt typically provides 8–12 hours of fragrance, depending on warmer type and room size.
Q: What wax do you use?
A: We use high-quality soy wax blends for a clean, long-lasting scent throw.
Q: Are your products safe for pets and children?
A: Our melts are non-toxic when used as directed. Always keep warmers and melts out of reach of pets and children.
Q: How should I store my wax melts?
A: Store in a cool, dry place away from direct sunlight to preserve fragrance strength.

Q: How can I contact customer service?
A: Reach us at info@themeltedmuse.com or through our contact form on the website.
Q: What are your support hours?
A: We respond to inquiries Monday–Friday, 9 AM–5 PM CST.

Q: Do you offer custom scents or designs?
A: Yes! Custom blends and themed collections can be created for special occasions or events.
Q: Where can I find updates on new releases?
A: Follow us on Instagram @the.melted.muse or subscribe to our newsletter for exclusive previews.